Service Manager (D-MEC Services)
D-MEC Services (Part of the Empower Group)
Description
Job type: Full time
Location: Leighton Buzzard
Salary: £50,000-£55,000
D-MEC Services (part of the Empower Group) is seeking a Service Manager to oversee its service and maintenance operations, ensuring the effective delivery of planned and reactive works while maintaining high standards of safety, technical compliance, and customer satisfaction.
The successful candidate will balance strong technical expertise with leadership, client management, and operational coordination.
Key Duties and Responsibilities
Technical & Operational Management
- Provide remote and on‑site technical support to service engineers, including fault‑finding, diagnostics, and guidance on HVAC and refrigeration equipment
- Prepare quotations for installation and remedial works, and oversee maintenance agreements and contract renewals
- Supervise, schedule, and dispatch service engineers for planned maintenance, reactive repairs, and installations to ensure effective resource utilisation
- Track, order, and manage system parts and specialist tools, ensuring availability and cost control
- Manage service vehicles, including booking, supervision, and coordination with fleet providers where required
Client & Service Delivery
- Act as the primary point of contact for clients, resolving issues, complaints, and escalations professionally and promptly
- Build and maintain strong client relationships, consistently delivering high levels of customer service and technical excellence
- Monitor service performance and ensure works are completed in line with agreed SLAs and quality standards
Compliance, Health & Safety
- Ensure all works comply with health and safety requirements, including reviewing and monitoring RAMS
- Maintain oversight of technical certifications and statutory compliance, including F‑Gas regulations
- Promote a strong safety culture and ensure best practice is followed at all times
Leadership & Coordination
- Provide day‑to‑day supervision and support to service engineers
- Liaise closely with internal teams including operations, finance, and procurement to ensure smooth service delivery
- Support continuous improvement of service processes, systems, and team performance
Key Skills & Qualifications
Technical Experience
- Minimum 5–10 years’ hands‑on experience installing, servicing, and maintaining split systems, VRV / VRF systems, chillers and associated equipment
- Strong working knowledge of ventilation systems
Qualifications & Certifications
- F‑Gas Category 1 Certification (essential)
- Relevant qualifications such as NVQ Level 2 / 3 or City & Guilds in Refrigeration and Air Conditioning
Download the job description for the full list of desirable skills and competencies.
Application process
To apply for this role, please send a CV and cover letter (maximum 2 pages) to talent@empowertechnicalservices.com
Internal applicants: If you wish to apply for a new role within the Group, please speak to your manager and/or HR about the internal application process.
